The Right to Clear and Reliable Information
The pilgrim has the right to receive essential information related to the journey and services in a clear, understandable, and timely manner, enabling informed decisions with confidence.
Know your rights
Pilgrim Rights Charter
Discover the key rights of the pilgrim throughout the Hajj journey, including support and communication channels.
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Know your rights
We present the key rights of pilgrims during the Hajj journey, helping them understand agreed services, request support when needed, and communicate through the proper channels.
Clear rights, trusted channels, and guidance for a reassuring Hajj journey.
The Right to Receive the Agreed Service
The pilgrim has the right to receive the services that were agreed upon or communicated as part of the program, according to what was clearly explained by the service provider, without unjustified shortcomings, ambiguity, or reduction in service.
The Right to Access Support and Assistance When Needed
The pilgrim has the right to receive support when needed and to have access to clear and accessible channels for assistance, inquiries, or guidance if any difficulty occurs during the journey.
The Right to Submit Feedback, Inquiries, and Complaints
The pilgrim has the right to share feedback, inquiries, or complaints through the available channels and to have them received and handled in a manner that supports service quality and continuous improvement.
Right to File a Complaint
Right to File a Complaint
The pilgrim has the right to submit a complaint to the service company through its approved communication channels and to follow up until it is properly resolved.
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Company phone0552998978
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Emailwofood@hotmail.com
Right to Submit a Report
Right to Submit a Report
If the service provider does not respond to the complaint or fails to resolve it properly, the pilgrim has the right to submit a report to the concerned authority in accordance with approved regulations and procedures.
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Official support1966 / 9002814
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Ministry emailCare@haj.gov.sa
Pilgrim Rights and Duties Guide
Pilgrim Rights and Duties Guide
Open the attached guide to view more pilgrim rights and duties throughout the Hajj journey.
More rights and awareness content
Visit the Awareness Center
More rights and awareness content
You can view more official rights and awareness materials through the Ministry of Hajj and Umrah Awareness Center.